Successful Relocation Relationships: It’s all About the Partnership
As relocation professionals, we all know that relationship building is a critical key to our overall success; and the layers of relationships run deep - transferee and counselor; account manager and client manager; relocation management company and ancillary service partners.
Merriam-Webster defines partnership as “legal relation existing between two or more persons contractually associated as joint principals in a business.” Working together as joint principals in a partnership is an on-going process and often presents numerous challenges. While continuous effort is required from all parties in the areas of ongoing communications, building and trust and collaboration, the rewards of this work yield a profitable partnership where all parties yield both a professional and personal return.
Relocation management companies in today’s marketplace are selected by corporate clients based on several key factors including: service model, technology platform and aptitude, price, and the overall depth of organization; however, these components, though essential, cannot and should not overshadow customer service. Without the key component of personalized and professional customer service to both the transferee and the client, the other evaluation factors, do not yield a return for the corporation.
The measure of a true partner is not what they do when things go right, but what they do when things go wrong. Working within a corporate relocation there are a multitude of moving pieces and, as such, service issues will arise. It’s what the relocation management company does or does not do in these circumstances that truly differentiation their performance and demonstrate their commitment to the overall success of the partnership and thus the corporate relocation program.
We work with client managers from the initial discussions through annual reviews to ensure that our presentation and evaluation is based on the principals of created a successful partnership. We also apply the same philosophies when working with our domestic and global service partners. Striving to convert existing client/vendor or client/supplier relationships to true partnerships is a win-win for all parties. A strong foundation built on mutual respect, trust, and extraordinary efforts toward the common goal of a well-run program will result in a true partnership where all stakeholders benefit: transferring employee, the corporate client, and the relocation management company.
Posted on 10/2/2009 in Domestic Relocation | Comments (1)
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