January 27, 2010 by MSI
Over the past two years, we have witnessed a vast increase in the need from our customers for enhanced technology capabilities; a trend which is in line with networking statistics published by Pew Research.
The beta version of our client portal was launched in 2000; providing authorized client stakeholders with web based secure access to view reports and data. At the time, this was an anomaly in the relocation market and we were one of only a few relocation management companies providing this service. Over the past ten years we have continued to invest in technology; with a consolidated focus on providing enhanced customer service and simplifying the relocation management process for our corporate clients, client employees and worldwide partners.
Today, for example, our customer portal has evolved to a robust self service enterprise, providing client stakeholders with the ability to perform a multitude of on-demand tasks and analysis including:
- Generate customized domestic cost estimates
- Initiate new activity
- Review and approve exceptions
- Track all key data points for in-progress and closed activity
- Communicate with key client service team members
- Build, run, download and analyze data from over thirty pre-built reports and an ad-hoc reporting engine
While technology and connectivity around communications and data share continues to rise in prevalence and need, what are even more astounding are a few of the predictions for the future:
- The mobile device will be the primary internet connection tool for the majority of worldwide users by 2020.
- Voice recognition and touch system interfaces will gain in acceptance in prevalence by 2020.
With these predictions in mind, we ponder what the needs of relocation management practitioners or their relocating employees will be in 5 years or ten? Will technology parallel the personal service required to support consistently superior? While it’s unlikely that technology will ever take the place of personalized service, the overall change in the worldwide environment, the generational changes and corresponding communication preferences of Generation Y, and the overwhelming need for all parties to improve efficiency and do more with less, will certainly play into the discussion and the landscape as we approach the next decade. What do you foresee for the future?