January 17, 2012 by Barbara Casiere
Measuring performance is critical to the success of any customer service oriented business, and global mobility is no exception. The only way to continuously improve is to identify unfavorable trends early and implement the necessary changes to reverse those trends.
In today’s economic environment, an employee’s feeling around how relocation will affect his own personal economy has a huge influence on service evaluations.
In the best of times, there is definitely a challenge around interpreting feedback without bias. Analyzing the results from a fair and balanced perspective can yield invaluable improvement strategies that ultimately benefit the corporate client, its employees, and the relocation provider.
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